十项全能之一
商务商务词汇
公司部门名称Company Department Designations
官制名称Addressing a Supervisor
财务类词；I-Financial Terms
办公用品名称Office Equipment
计算机常用词汇Common Computer Terms
网络常用词汇Common Internet Terms
行业名称Industries and Career Fields
政治词汇Political Terms
餐饮词汇Food and Beverages
旅行词汇Travel

十项全能之二
商务礼仪十大要诀
会议Meetings
电话The Phone
电子邮件E-mail
打断I nterruptions
客户、顾问和新雇员Guests，Consultants and New Employees
赞赏和认可Appreciation＆Credit
着装和形象Dress＆Appearance
社交Social Settings
引荐介绍Introductions
西餐就餐礼仪Western Table Manners
总结Conclusion

十项全能之三
商务口语300句
好消息与坏消息Sharing Good News and Bad News
表达需求与应答Expressing and Responding to Demands
发表意见与应答Expressing and Responding to Opinions
赞成与反对Agreeing and Disagreeing
满意与不满Expressing Satisfaction and Dissatisfaction
邀请与接受、拒绝Making，Accepting and Declining Invitations
推荐与建议Giving Suggestions and Recommendations
埋怨与指责Complaining and Criticizing
道歉与应答Making and Accepting Apologies
感谢与应答Giving and Receiving Thanks
赞誉与祝福Giving Praise and Blessings
误会与解释Dealing with Miscommunications
不同程度的肯定Expressing Varying Degrees of Certainty
表达可能性Expressing Possibility

十项全能之四
掌握电话技巧
接听电话Answering the Phone
让对方等候Placing the Caller on Hold
筛选来电Screening Calls
留言Taking Messages
打电话Placing a Call
转接电话Transferring Calls

十项全能之五
熟悉办公事务
通知Making Announcements
转达消息Conveying Information
确认Making Confirmations
汇报工作Reporting on Work
安排约见Booking Appointments
安排上司行程Creating an Itinerary for the Boss
订购办公用品Ordering Office Supplies
讨论办公设备Discussing Office Equipment
填写表格Filling out Forms
正式会议的程序Form ai Meeting Procedure
和同事建立良好关系Building Relationships with Coworkers
和领导讨论问题Discussing Concerns with Superiors

十项全能之六
高效组织会议
设计议程表Designing an Agenda
有效地开场Starting a Meeting Effectively
集思广益Team Brainstorming
提出一个论点Presenting an Argument
让你的建议被采纳Making Your Suggestion Heard
表达观点Giving Opinions
赞同、反对和妥协Agreeing，Disagreeing，and Compromising
有效地结束会议Ending a Meeting Effectively

十项全能之七
拉近客户关系
首次和客户会晤Meeting a Client for the First Time
交换名片Exchanging Business Cards
交换礼物Exchanging Gifts
寒喧Making Small Talk
工作午餐The Working Lunch
观光Sightseeing
考察工厂Factory Tours
告别和致谢Farewells and Thank

十项全能之八
介绍自己和公司
自我介绍Introducing Yourself
介绍上司、同事和访客Introducing Your Boss，Coworkers，and Visitors
介绍公司各部门Introducing Company Departments
介绍你的公司Describing You r Company
……
十项全能之九
成为谈谈判高手
十项全能之十
潇洒做演讲